Business Central BigCommerce integration without the re-keying

When a Business Central BigCommerce integration pays for itself

A store that takes a few orders a day can live with manual entry. Trouble starts when order volume grows. It also starts when a second sales channel opens, or when a wholesale price list arrives. Staff spend the morning typing orders. Stock on the site is out of date by lunch. Customer service answers where-is-my-order emails all afternoon.

A Business Central BigCommerce integration turns those tasks into background jobs. People handle exceptions instead of every order. The numbers finance closes on match what the storefront actually sold. Your customer service team can answer order questions from one screen. Buyers receive shipping news without asking.

From checkout to posted invoice

BigCommerce raises a webhook the moment someone places an order. The integration picks it up and finds or creates the customer. It translates store SKUs to item numbers. Then it creates a sales order with shipping charges, discounts and tax. Payment details travel as a reference, so the later deposit can be matched.

With a Business Central BigCommerce integration, the warehouse works the order like any other. Posting the shipment sends tracking to BigCommerce. The store marks the order shipped and notifies the buyer. We report partial shipments and backorders line by line. So the store status shows what truly left the building. We report canceled lines as well.

Products, options and available stock

BigCommerce products carry variants built from options, each with its own SKU. We align those with Business Central items and item variants. Then we decide which fields the ERP controls. Most clients keep descriptions and images in the store. They let Business Central own price, cost, weight and quantity.

We publish inventory as available quantity. That is net of open orders and reservations, from the locations you choose to sell from. If you run more than one warehouse, we can sum the stock. We can also map it to BigCommerce inventory locations, so pickup and ship-from rules keep working. Discontinued items hide automatically.

How we set up the Business Central BigCommerce integration

BigCommerce is a hosted platform with a well documented REST API. Business Central has no native connector for it. So we compare AppSource connector options with a purpose-built AL extension. We look at your order volume, B2B needs and any unusual checkout logic. Then we explain the trade-off in plain terms.

For this integration, we work in a BigCommerce sandbox store and a Business Central sandbox environment. Your team tests with scripted scenarios that they recognize from daily life. After go-live, we watch the first days of real orders closely. Then we hand over a short runbook for the error queue.

Payouts, tax and marketplace channels

Payment gateways deposit net of their charges. One deposit often covers several days of orders. We post web receipts to a clearing account per gateway and match deposits against it. That makes bank reconciliation a matter of clearing one line. Nobody has to hunt for dozens of orders.

We carry sales tax collected at checkout onto the sales order as calculated. Then we map it to the right tax jurisdiction for reporting. BigCommerce may also feed marketplace orders into your store. In that case, we tag each channel with a dimension, so you can report margin by channel.

Business Central BigCommerce integration questions

Is there a built-in Business Central BigCommerce integration?

No. Microsoft includes a connector for Shopify only. You link BigCommerce through third-party AppSource connectors, an integration platform or a custom extension. Each suits a different size of store. We help you weigh them against your own needs. Then we recommend one and explain why, so you can make the choice with clear facts.

Can B2B Edition price lists come from Business Central?

Yes. Customer price groups and sales price lists in Business Central can publish to BigCommerce price lists and customer groups. Trade buyers then see their negotiated prices online. The sales order arrives with the same amounts. We test a few customer groups before go-live, so nobody sees a wrong price on day one.

How does a Business Central BigCommerce integration handle guest checkouts?

You choose. Some companies create a customer record for every shopper. Others post all guest orders to one web customer and keep the shipping address on the order. We suggest one based on how you market to consumers. We also look at how large the customer list would grow. Then we set it up and test it.

What if the store changes platform later?

We keep the Business Central side generic. It has a web order staging table, mappings and posting logic. Moving to another platform then means replacing the part that talks to the store API. The ERP handling stays as it is. That protects your investment if your plans change.

Do gift cards and store credit work?

They can. A gift card sale is a liability, not revenue. Redemption is a payment method. We map both to the right general ledger accounts, so deferred balances are correct. We test them alongside ordinary orders. Finance can then trust the balance of unused cards.

Related ecommerce pages

BigCommerce is one of several storefronts we link to Business Central. These pages describe the shared groundwork. They also cover the carrier, marketplace and API services that usually go with it. To plan a Business Central BigCommerce integration, use the contact page and tell us about your store. For the product detail, see Business Central documentation on Microsoft Learn.